1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Service Desk Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029 1.2.2 Cloud based 1.2.3 On Premise 1.3 Market by Application 1.3.1 Global Service Desk Software Market Growth by Application: 2018 VS 2022 VS 2029 1.3.2 SMBs 1.3.3 Large Enterprises 1.4 Study Objectives 1.5 Years Considered 1.6 Years Considered 2 Global Growth Trends 2.1 Global Service Desk Software Market Perspective (2018-2029) 2.2 Service Desk Software Growth Trends by Region 2.2.1 Global Service Desk Software Market Size by Region: 2018 VS 2022 VS 2029 2.2.2 Service Desk Software Historic Market Size by Region (2018-2023) 2.2.3 Service Desk Software Forecasted Market Size by Region (2024-2029) 2.3 Service Desk Software Market Dynamics 2.3.1 Service Desk Software Industry Trends 2.3.2 Service Desk Software Market Drivers 2.3.3 Service Desk Software Market Challenges 2.3.4 Service Desk Software Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Service Desk Software Players by Revenue 3.1.1 Global Top Service Desk Software Players by Revenue (2018-2023) 3.1.2 Global Service Desk Software Revenue Market Share by Players (2018-2023) 3.2 Global Service Desk Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by Service Desk Software Revenue 3.4 Global Service Desk Software Market Concentration Ratio 3.4.1 Global Service Desk Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Service Desk Software Revenue in 2022 3.5 Service Desk Software Key Players Head office and Area Served 3.6 Key Players Service Desk Software Product Solution and Service 3.7 Date of Enter into Service Desk Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Service Desk Software Breakdown Data by Type 4.1 Global Service Desk Software Historic Market Size by Type (2018-2023) 4.2 Global Service Desk Software Forecasted Market Size by Type (2024-2029) 5 Service Desk Software Breakdown Data by Application 5.1 Global Service Desk Software Historic Market Size by Application (2018-2023) 5.2 Global Service Desk Software Forecasted Market Size by Application (2024-2029) 6 North America 6.1 North America Service Desk Software Market Size (2018-2029) 6.2 North America Service Desk Software Market Growth Rate by Country: 2018 VS 2022 VS 2029 6.3 North America Service Desk Software Market Size by Country (2018-2023) 6.4 North America Service Desk Software Market Size by Country (2024-2029) 6.5 United States 6.6 Canada 7 Europe 7.1 Europe Service Desk Software Market Size (2018-2029) 7.2 Europe Service Desk Software Market Growth Rate by Country: 2018 VS 2022 VS 2029 7.3 Europe Service Desk Software Market Size by Country (2018-2023) 7.4 Europe Service Desk Software Market Size by Country (2024-2029) 7.5 Germany 7.6 France 7.7 U.K. 7.8 Italy 7.9 Russia 7.10 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific Service Desk Software Market Size (2018-2029) 8.2 Asia-Pacific Service Desk Software Market Growth Rate by Region: 2018 VS 2022 VS 2029 8.3 Asia-Pacific Service Desk Software Market Size by Region (2018-2023) 8.4 Asia-Pacific Service Desk Software Market Size by Region (2024-2029) 8.5 China 8.6 Japan 8.7 South Korea 8.8 Southeast Asia 8.9 India 8.10 Australia 9 Latin America 9.1 Latin America Service Desk Software Market Size (2018-2029) 9.2 Latin America Service Desk Software Market Growth Rate by Country: 2018 VS 2022 VS 2029 9.3 Latin America Service Desk Software Market Size by Country (2018-2023) 9.4 Latin America Service Desk Software Market Size by Country (2024-2029) 9.5 Mexico 9.6 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Service Desk Software Market Size (2018-2029) 10.2 Middle East & Africa Service Desk Software Market Growth Rate by Country: 2018 VS 2022 VS 2029 10.3 Middle East & Africa Service Desk Software Market Size by Country (2018-2023) 10.4 Middle East & Africa Service Desk Software Market Size by Country (2024-2029) 10.5 Turkey 10.6 Saudi Arabia 10.7 UAE 11 Key Players Profiles 11.1 Samanage 11.1.1 Samanage Company Detail 11.1.2 Samanage Business Overview 11.1.3 Samanage Service Desk Software Introduction 11.1.4 Samanage Revenue in Service Desk Software Business (2018-2023) 11.1.5 Samanage Recent Development 11.2 Freshservice 11.2.1 Freshservice Company Detail 11.2.2 Freshservice Business Overview 11.2.3 Freshservice Service Desk Software Introduction 11.2.4 Freshservice Revenue in Service Desk Software Business (2018-2023) 11.2.5 Freshservice Recent Development 11.3 ManageEngine ServiceDesk 11.3.1 ManageEngine ServiceDesk Company Detail 11.3.2 ManageEngine ServiceDesk Business Overview 11.3.3 ManageEngine ServiceDesk Service Desk Software Introduction 11.3.4 ManageEngine ServiceDesk Revenue in Service Desk Software Business (2018-2023) 11.3.5 ManageEngine ServiceDesk Recent Development 11.4 JIRA Service Desk 11.4.1 JIRA Service Desk Company Detail 11.4.2 JIRA Service Desk Business Overview 11.4.3 JIRA Service Desk Service Desk Software Introduction 11.4.4 JIRA Service Desk Revenue in Service Desk Software Business (2018-2023) 11.4.5 JIRA Service Desk Recent Development 11.5 Zendesk 11.5.1 Zendesk Company Detail 11.5.2 Zendesk Business Overview 11.5.3 Zendesk Service Desk Software Introduction 11.5.4 Zendesk Revenue in Service Desk Software Business (2018-2023) 11.5.5 Zendesk Recent Development 11.6 Track-It! 11.6.1 Track-It! Company Detail 11.6.2 Track-It! Business Overview 11.6.3 Track-It! Service Desk Software Introduction 11.6.4 Track-It! Revenue in Service Desk Software Business (2018-2023) 11.6.5 Track-It! Recent Development 11.7 BMC Remedy 9 11.7.1 BMC Remedy 9 Company Detail 11.7.2 BMC Remedy 9 Business Overview 11.7.3 BMC Remedy 9 Service Desk Software Introduction 11.7.4 BMC Remedy 9 Revenue in Service Desk Software Business (2018-2023) 11.7.5 BMC Remedy 9 Recent Development 11.8 Cherwell IT Service Management 11.8.1 Cherwell IT Service Management Company Detail 11.8.2 Cherwell IT Service Management Business Overview 11.8.3 Cherwell IT Service Management Service Desk Software Introduction 11.8.4 Cherwell IT Service Management Revenue in Service Desk Software Business (2018-2023) 11.8.5 Cherwell IT Service Management Recent Development 11.9 Agiloft 11.9.1 Agiloft Company Detail 11.9.2 Agiloft Business Overview 11.9.3 Agiloft Service Desk Software Introduction 11.9.4 Agiloft Revenue in Service Desk Software Business (2018-2023) 11.9.5 Agiloft Recent Development 11.10 Re:Desk 11.10.1 Re:Desk Company Detail 11.10.2 Re:Desk Business Overview 11.10.3 Re:Desk Service Desk Software Introduction 11.10.4 Re:Desk Revenue in Service Desk Software Business (2018-2023) 11.10.5 Re:Desk Recent Development 11.11 ServiceNow 11.11.1 ServiceNow Company Detail 11.11.2 ServiceNow Business Overview 11.11.3 ServiceNow Service Desk Software Introduction 11.11.4 ServiceNow Revenue in Service Desk Software Business (2018-2023) 11.11.5 ServiceNow Recent Development 11.12 GoToAssist 11.12.1 GoToAssist Company Detail 11.12.2 GoToAssist Business Overview 11.12.3 GoToAssist Service Desk Software Introduction 11.12.4 GoToAssist Revenue in Service Desk Software Business (2018-2023) 11.12.5 GoToAssist Recent Development 11.13 Spiceworks 11.13.1 Spiceworks Company Detail 11.13.2 Spiceworks Business Overview 11.13.3 Spiceworks Service Desk Software Introduction 11.13.4 Spiceworks Revenue in Service Desk Software Business (2018-2023) 11.13.5 Spiceworks Recent Development 11.14 EasyVista 11.14.1 EasyVista Company Detail 11.14.2 EasyVista Business Overview 11.14.3 EasyVista Service Desk Software Introduction 11.14.4 EasyVista Revenue in Service Desk Software Business (2018-2023) 11.14.5 EasyVista Recent Development 11.15 Wolken 11.15.1 Wolken Company Detail 11.15.2 Wolken Business Overview 11.15.3 Wolken Service Desk Software Introduction 11.15.4 Wolken Revenue in Service Desk Software Business (2018-2023) 11.15.5 Wolken Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Service Desk Software Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029 Table 2. Key Players of Cloud based Table 3. Key Players of On Premise Table 4. Global Service Desk Software Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029 Table 5. Global Service Desk Software Market Size by Region (US$ Million): 2018 VS 2022 VS 2029 Table 6. Global Service Desk Software Market Size by Region (2018-2023) & (US$ Million) Table 7. Global Service Desk Software Market Share by Region (2018-2023) Table 8. Global Service Desk Software Forecasted Market Size by Region (2024-2029) & (US$ Million) Table 9. Global Service Desk Software Market Share by Region (2024-2029) Table 10. Service Desk Software Market Trends Table 11. Service Desk Software Market Drivers Table 12. Service Desk Software Market Challenges Table 13. Service Desk Software Market Restraints Table 14. Global Service Desk Software Revenue by Players (2018-2023) & (US$ Million) Table 15. Global Service Desk Software Market Share by Players (2018-2023) Table 16. Global Top Service Desk Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Service Desk Software as of 2022) Table 17. Ranking of Global Top Service Desk Software Companies by Revenue (US$ Million) in 2022 Table 18. Global 5 Largest Players Market Share by Service Desk Software Revenue (CR5 and HHI) & (2018-2023) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Service Desk Software Product Solution and Service Table 21. Date of Enter into Service Desk Software Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Service Desk Software Market Size by Type (2018-2023) & (US$ Million) Table 24. Global Service Desk Software Revenue Market Share by Type (2018-2023) Table 25. Global Service Desk Software Forecasted Market Size by Type (2024-2029) & (US$ Million) Table 26. Global Service Desk Software Revenue Market Share by Type (2024-2029) Table 27. Global Service Desk Software Market Size by Application (2018-2023) & (US$ Million) Table 28. Global Service Desk Software Revenue Market Share by Application (2018-2023) Table 29. Global Service Desk Software Forecasted Market Size by Application (2024-2029) & (US$ Million) Table 30. Global Service Desk Software Revenue Market Share by Application (2024-2029) Table 31. North America Service Desk Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029 Table 32. North America Service Desk Software Market Size by Country (2018-2023) & (US$ Million) Table 33. North America Service Desk Software Market Size by Country (2024-2029) & (US$ Million) Table 34. Europe Service Desk Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029 Table 35. Europe Service Desk Software Market Size by Country (2018-2023) & (US$ Million) Table 36. Europe Service Desk Software Market Size by Country (2024-2029) & (US$ Million) Table 37. Asia-Pacific Service Desk Software Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029 Table 38. Asia-Pacific Service Desk Software Market Size by Region (2018-2023) & (US$ Million) Table 39. Asia-Pacific Service Desk Software Market Size by Region (2024-2029) & (US$ Million) Table 40. Latin America Service Desk Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029 Table 41. Latin America Service Desk Software Market Size by Country (2018-2023) & (US$ Million) Table 42. Latin America Service Desk Software Market Size by Country (2024-2029) & (US$ Million) Table 43. Middle East & Africa Service Desk Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029 Table 44. Middle East & Africa Service Desk Software Market Size by Country (2018-2023) & (US$ Million) Table 45. Middle East & Africa Service Desk Software Market Size by Country (2024-2029) & (US$ Million) Table 46. Samanage Company Detail Table 47. Samanage Business Overview Table 48. Samanage Service Desk Software Product Table 49. Samanage Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 50. Samanage Recent Development Table 51. Freshservice Company Detail Table 52. Freshservice Business Overview Table 53. Freshservice Service Desk Software Product Table 54. Freshservice Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 55. Freshservice Recent Development Table 56. ManageEngine ServiceDesk Company Detail Table 57. ManageEngine ServiceDesk Business Overview Table 58. ManageEngine ServiceDesk Service Desk Software Product Table 59. ManageEngine ServiceDesk Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 60. ManageEngine ServiceDesk Recent Development Table 61. JIRA Service Desk Company Detail Table 62. JIRA Service Desk Business Overview Table 63. JIRA Service Desk Service Desk Software Product Table 64. JIRA Service Desk Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 65. JIRA Service Desk Recent Development Table 66. Zendesk Company Detail Table 67. Zendesk Business Overview Table 68. Zendesk Service Desk Software Product Table 69. Zendesk Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 70. Zendesk Recent Development Table 71. Track-It! Company Detail Table 72. Track-It! Business Overview Table 73. Track-It! Service Desk Software Product Table 74. Track-It! Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 75. Track-It! Recent Development Table 76. BMC Remedy 9 Company Detail Table 77. BMC Remedy 9 Business Overview Table 78. BMC Remedy 9 Service Desk Software Product Table 79. BMC Remedy 9 Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 80. BMC Remedy 9 Recent Development Table 81. Cherwell IT Service Management Company Detail Table 82. Cherwell IT Service Management Business Overview Table 83. Cherwell IT Service Management Service Desk Software Product Table 84. Cherwell IT Service Management Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 85. Cherwell IT Service Management Recent Development Table 86. Agiloft Company Detail Table 87. Agiloft Business Overview Table 88. Agiloft Service Desk Software Product Table 89. Agiloft Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 90. Agiloft Recent Development Table 91. Re:Desk Company Detail Table 92. Re:Desk Business Overview Table 93. Re:Desk Service Desk Software Product Table 94. Re:Desk Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 95. Re:Desk Recent Development Table 96. ServiceNow Company Detail Table 97. ServiceNow Business Overview Table 98. ServiceNow Service Desk Software Product Table 99. ServiceNow Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 100. ServiceNow Recent Development Table 101. GoToAssist Company Detail Table 102. GoToAssist Business Overview Table 103. GoToAssist Service Desk Software Product Table 104. GoToAssist Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 105. GoToAssist Recent Development Table 106. Spiceworks Company Detail Table 107. Spiceworks Business Overview Table 108. Spiceworks Service Desk Software Product Table 109. Spiceworks Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 110. Spiceworks Recent Development Table 111. EasyVista Company Detail Table 112. EasyVista Business Overview Table 113. EasyVista Service Desk Software Product Table 114. EasyVista Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 115. EasyVista Recent Development Table 116. Wolken Company Detail Table 117. Wolken Business Overview Table 118. Wolken Service Desk Software Product Table 119. Wolken Revenue in Service Desk Software Business (2018-2023) & (US$ Million) Table 120. Wolken Recent Development Table 121. Research Programs/Design for This Report Table 122. Key Data Information from Secondary Sources Table 123. Key Data Information from Primary Sources List of Figures Figure 1. Global Service Desk Software Market Size Comparison by Type (2023-2029) & (US$ Million) Figure 2. Global Service Desk Software Market Share by Type: 2022 VS 2029 Figure 3. Cloud based Features Figure 4. On Premise Features Figure 5. Global Service Desk Software Market Size Comparison by Application (2023-2029) & (US$ Million) Figure 6. Global Service Desk Software Market Share by Application: 2022 VS 2029 Figure 7. SMBs Case Studies Figure 8. Large Enterprises Case Studies Figure 9. Service Desk Software Report Years Considered Figure 10. Global Service Desk Software Market Size (US$ Million), Year-over-Year: 2018-2029 Figure 11. Global Service Desk Software Market Size, (US$ Million), 2018 VS 2022 VS 2029 Figure 12. Global Service Desk Software Market Share by Region: 2022 VS 2029 Figure 13. Global Service Desk Software Market Share by Players in 2022 Figure 14. Global Top Service Desk Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Service Desk Software as of 2022) Figure 15. The Top 10 and 5 Players Market Share by Service Desk Software Revenue in 2022 Figure 16. North America Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 17. North America Service Desk Software Market Share by Country (2018-2029) Figure 18. United States Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 19. Canada Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 20. Europe Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 21. Europe Service Desk Software Market Share by Country (2018-2029) Figure 22. Germany Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 23. France Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 24. U.K. Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 25. Italy Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 26. Russia Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 27. Nordic Countries Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 28. Asia-Pacific Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 29. Asia-Pacific Service Desk Software Market Share by Region (2018-2029) Figure 30. China Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 31. Japan Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 32. South Korea Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 33. Southeast Asia Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 34. India Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 35. Australia Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 36. Latin America Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 37. Latin America Service Desk Software Market Share by Country (2018-2029) Figure 38. Mexico Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 39. Brazil Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 40. Middle East & Africa Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 41. Middle East & Africa Service Desk Software Market Share by Country (2018-2029) Figure 42. Turkey Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 43. Saudi Arabia Service Desk Software Market Size YoY Growth (2018-2029) & (US$ Million) Figure 44. Samanage Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 45. Freshservice Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 46. ManageEngine ServiceDesk Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 47. JIRA Service Desk Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 48. Zendesk Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 49. Track-It! Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 50. BMC Remedy 9 Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 51. Cherwell IT Service Management Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 52. Agiloft Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 53. Re:Desk Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 54. ServiceNow Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 55. GoToAssist Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 56. Spiceworks Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 57. EasyVista Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 58. Wolken Revenue Growth Rate in Service Desk Software Business (2018-2023) Figure 59. Bottom-up and Top-down Approaches for This Report Figure 60. Data Triangulation Figure 61. Key Executives Interviewed

Samanage Freshservice ManageEngine ServiceDesk JIRA Service Desk Zendesk Track-It! BMC Remedy 9 Cherwell IT Service Management Agiloft Re:Desk ServiceNow GoToAssist Spiceworks EasyVista Wolken