1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global AI in Customer Service Market Size Growth Rate by Type: 2018 VS 2022 VS 2029 1.2.2 On-Premise 1.2.3 Cloud-Based 1.3 Market by Application 1.3.1 Global AI in Customer Service Market Growth by Application: 2018 VS 2022 VS 2029 1.3.2 Business to Business (B2B) 1.3.3 Business to Customer (B2C) 1.3.4 Others 1.4 Study Objectives 1.5 Years Considered 1.6 Years Considered 2 Global Growth Trends 2.1 Global AI in Customer Service Market Perspective (2018-2029) 2.2 AI in Customer Service Growth Trends by Region 2.2.1 Global AI in Customer Service Market Size by Region: 2018 VS 2022 VS 2029 2.2.2 AI in Customer Service Historic Market Size by Region (2018-2023) 2.2.3 AI in Customer Service Forecasted Market Size by Region (2024-2029) 2.3 AI in Customer Service Market Dynamics 2.3.1 AI in Customer Service Industry Trends 2.3.2 AI in Customer Service Market Drivers 2.3.3 AI in Customer Service Market Challenges 2.3.4 AI in Customer Service Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top AI in Customer Service Players by Revenue 3.1.1 Global Top AI in Customer Service Players by Revenue (2018-2023) 3.1.2 Global AI in Customer Service Revenue Market Share by Players (2018-2023) 3.2 Global AI in Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by AI in Customer Service Revenue 3.4 Global AI in Customer Service Market Concentration Ratio 3.4.1 Global AI in Customer Service Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by AI in Customer Service Revenue in 2022 3.5 AI in Customer Service Key Players Head office and Area Served 3.6 Key Players AI in Customer Service Product Solution and Service 3.7 Date of Enter into AI in Customer Service Market 3.8 Mergers & Acquisitions, Expansion Plans 4 AI in Customer Service Breakdown Data by Type 4.1 Global AI in Customer Service Historic Market Size by Type (2018-2023) 4.2 Global AI in Customer Service Forecasted Market Size by Type (2024-2029) 5 AI in Customer Service Breakdown Data by Application 5.1 Global AI in Customer Service Historic Market Size by Application (2018-2023) 5.2 Global AI in Customer Service Forecasted Market Size by Application (2024-2029) 6 North America 6.1 North America AI in Customer Service Market Size (2018-2029) 6.2 North America AI in Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029 6.3 North America AI in Customer Service Market Size by Country (2018-2023) 6.4 North America AI in Customer Service Market Size by Country (2024-2029) 6.5 United States 6.6 Canada 7 Europe 7.1 Europe AI in Customer Service Market Size (2018-2029) 7.2 Europe AI in Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029 7.3 Europe AI in Customer Service Market Size by Country (2018-2023) 7.4 Europe AI in Customer Service Market Size by Country (2024-2029) 7.5 Germany 7.6 France 7.7 U.K. 7.8 Italy 7.9 Russia 7.10 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific AI in Customer Service Market Size (2018-2029) 8.2 Asia-Pacific AI in Customer Service Market Growth Rate by Region: 2018 VS 2022 VS 2029 8.3 Asia-Pacific AI in Customer Service Market Size by Region (2018-2023) 8.4 Asia-Pacific AI in Customer Service Market Size by Region (2024-2029) 8.5 China 8.6 Japan 8.7 South Korea 8.8 Southeast Asia 8.9 India 8.10 Australia 9 Latin America 9.1 Latin America AI in Customer Service Market Size (2018-2029) 9.2 Latin America AI in Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029 9.3 Latin America AI in Customer Service Market Size by Country (2018-2023) 9.4 Latin America AI in Customer Service Market Size by Country (2024-2029) 9.5 Mexico 9.6 Brazil 10 Middle East & Africa 10.1 Middle East & Africa AI in Customer Service Market Size (2018-2029) 10.2 Middle East & Africa AI in Customer Service Market Growth Rate by Country: 2018 VS 2022 VS 2029 10.3 Middle East & Africa AI in Customer Service Market Size by Country (2018-2023) 10.4 Middle East & Africa AI in Customer Service Market Size by Country (2024-2029) 10.5 Turkey 10.6 Saudi Arabia 10.7 UAE 11 Key Players Profiles 11.1 IBM 11.1.1 IBM Company Detail 11.1.2 IBM Business Overview 11.1.3 IBM AI in Customer Service Introduction 11.1.4 IBM Revenue in AI in Customer Service Business (2018-2023) 11.1.5 IBM Recent Development 11.2 Ant Group 11.2.1 Ant Group Company Detail 11.2.2 Ant Group Business Overview 11.2.3 Ant Group AI in Customer Service Introduction 11.2.4 Ant Group Revenue in AI in Customer Service Business (2018-2023) 11.2.5 Ant Group Recent Development 11.3 Chatra 11.3.1 Chatra Company Detail 11.3.2 Chatra Business Overview 11.3.3 Chatra AI in Customer Service Introduction 11.3.4 Chatra Revenue in AI in Customer Service Business (2018-2023) 11.3.5 Chatra Recent Development 11.4 ClickDesk 11.4.1 ClickDesk Company Detail 11.4.2 ClickDesk Business Overview 11.4.3 ClickDesk AI in Customer Service Introduction 11.4.4 ClickDesk Revenue in AI in Customer Service Business (2018-2023) 11.4.5 ClickDesk Recent Development 11.5 Freshworks 11.5.1 Freshworks Company Detail 11.5.2 Freshworks Business Overview 11.5.3 Freshworks AI in Customer Service Introduction 11.5.4 Freshworks Revenue in AI in Customer Service Business (2018-2023) 11.5.5 Freshworks Recent Development 11.6 Huawei 11.6.1 Huawei Company Detail 11.6.2 Huawei Business Overview 11.6.3 Huawei AI in Customer Service Introduction 11.6.4 Huawei Revenue in AI in Customer Service Business (2018-2023) 11.6.5 Huawei Recent Development 11.7 Kayako 11.7.1 Kayako Company Detail 11.7.2 Kayako Business Overview 11.7.3 Kayako AI in Customer Service Introduction 11.7.4 Kayako Revenue in AI in Customer Service Business (2018-2023) 11.7.5 Kayako Recent Development 11.8 LivePerson 11.8.1 LivePerson Company Detail 11.8.2 LivePerson Business Overview 11.8.3 LivePerson AI in Customer Service Introduction 11.8.4 LivePerson Revenue in AI in Customer Service Business (2018-2023) 11.8.5 LivePerson Recent Development 11.9 Olark 11.9.1 Olark Company Detail 11.9.2 Olark Business Overview 11.9.3 Olark AI in Customer Service Introduction 11.9.4 Olark Revenue in AI in Customer Service Business (2018-2023) 11.9.5 Olark Recent Development 11.10 Provide Support 11.10.1 Provide Support Company Detail 11.10.2 Provide Support Business Overview 11.10.3 Provide Support AI in Customer Service Introduction 11.10.4 Provide Support Revenue in AI in Customer Service Business (2018-2023) 11.10.5 Provide Support Recent Development 11.11 Salesforce Essentials 11.11.1 Salesforce Essentials Company Detail 11.11.2 Salesforce Essentials Business Overview 11.11.3 Salesforce Essentials AI in Customer Service Introduction 11.11.4 Salesforce Essentials Revenue in AI in Customer Service Business (2018-2023) 11.11.5 Salesforce Essentials Recent Development 11.12 SnapEngage 11.12.1 SnapEngage Company Detail 11.12.2 SnapEngage Business Overview 11.12.3 SnapEngage AI in Customer Service Introduction 11.12.4 SnapEngage Revenue in AI in Customer Service Business (2018-2023) 11.12.5 SnapEngage Recent Development 11.13 Solvvy 11.13.1 Solvvy Company Detail 11.13.2 Solvvy Business Overview 11.13.3 Solvvy AI in Customer Service Introduction 11.13.4 Solvvy Revenue in AI in Customer Service Business (2018-2023) 11.13.5 Solvvy Recent Development 11.14 Tidio 11.14.1 Tidio Company Detail 11.14.2 Tidio Business Overview 11.14.3 Tidio AI in Customer Service Introduction 11.14.4 Tidio Revenue in AI in Customer Service Business (2018-2023) 11.14.5 Tidio Recent Development 11.15 Udesk 11.15.1 Udesk Company Detail 11.15.2 Udesk Business Overview 11.15.3 Udesk AI in Customer Service Introduction 11.15.4 Udesk Revenue in AI in Customer Service Business (2018-2023) 11.15.5 Udesk Recent Development 11.16 Userlike 11.16.1 Userlike Company Detail 11.16.2 Userlike Business Overview 11.16.3 Userlike AI in Customer Service Introduction 11.16.4 Userlike Revenue in AI in Customer Service Business (2018-2023) 11.16.5 Userlike Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global AI in Customer Service Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029 Table 2. Key Players of On-Premise Table 3. Key Players of Cloud-Based Table 4. Global AI in Customer Service Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029 Table 5. Global AI in Customer Service Market Size by Region (US$ Million): 2018 VS 2022 VS 2029 Table 6. Global AI in Customer Service Market Size by Region (2018-2023) & (US$ Million) Table 7. Global AI in Customer Service Market Share by Region (2018-2023) Table 8. Global AI in Customer Service Forecasted Market Size by Region (2024-2029) & (US$ Million) Table 9. Global AI in Customer Service Market Share by Region (2024-2029) Table 10. AI in Customer Service Market Trends Table 11. AI in Customer Service Market Drivers Table 12. AI in Customer Service Market Challenges Table 13. AI in Customer Service Market Restraints Table 14. Global AI in Customer Service Revenue by Players (2018-2023) & (US$ Million) Table 15. Global AI in Customer Service Market Share by Players (2018-2023) Table 16. Global Top AI in Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI in Customer Service as of 2022) Table 17. Ranking of Global Top AI in Customer Service Companies by Revenue (US$ Million) in 2022 Table 18. Global 5 Largest Players Market Share by AI in Customer Service Revenue (CR5 and HHI) & (2018-2023) Table 19. Key Players Headquarters and Area Served Table 20. Key Players AI in Customer Service Product Solution and Service Table 21. Date of Enter into AI in Customer Service Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global AI in Customer Service Market Size by Type (2018-2023) & (US$ Million) Table 24. Global AI in Customer Service Revenue Market Share by Type (2018-2023) Table 25. Global AI in Customer Service Forecasted Market Size by Type (2024-2029) & (US$ Million) Table 26. Global AI in Customer Service Revenue Market Share by Type (2024-2029) Table 27. Global AI in Customer Service Market Size by Application (2018-2023) & (US$ Million) Table 28. Global AI in Customer Service Revenue Market Share by Application (2018-2023) Table 29. Global AI in Customer Service Forecasted Market Size by Application (2024-2029) & (US$ Million) Table 30. Global AI in Customer Service Revenue Market Share by Application (2024-2029) Table 31. North America AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029 Table 32. North America AI in Customer Service Market Size by Country (2018-2023) & (US$ Million) Table 33. North America AI in Customer Service Market Size by Country (2024-2029) & (US$ Million) Table 34. Europe AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029 Table 35. Europe AI in Customer Service Market Size by Country (2018-2023) & (US$ Million) Table 36. Europe AI in Customer Service Market Size by Country (2024-2029) & (US$ Million) Table 37. Asia-Pacific AI in Customer Service Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029 Table 38. Asia-Pacific AI in Customer Service Market Size by Region (2018-2023) & (US$ Million) Table 39. Asia-Pacific AI in Customer Service Market Size by Region (2024-2029) & (US$ Million) Table 40. Latin America AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029 Table 41. Latin America AI in Customer Service Market Size by Country (2018-2023) & (US$ Million) Table 42. Latin America AI in Customer Service Market Size by Country (2024-2029) & (US$ Million) Table 43. Middle East & Africa AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029 Table 44. Middle East & Africa AI in Customer Service Market Size by Country (2018-2023) & (US$ Million) Table 45. Middle East & Africa AI in Customer Service Market Size by Country (2024-2029) & (US$ Million) Table 46. IBM Company Detail Table 47. IBM Business Overview Table 48. IBM AI in Customer Service Product Table 49. IBM Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 50. IBM Recent Development Table 51. Ant Group Company Detail Table 52. Ant Group Business Overview Table 53. Ant Group AI in Customer Service Product Table 54. Ant Group Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 55. Ant Group Recent Development Table 56. Chatra Company Detail Table 57. Chatra Business Overview Table 58. Chatra AI in Customer Service Product Table 59. Chatra Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 60. Chatra Recent Development Table 61. ClickDesk Company Detail Table 62. ClickDesk Business Overview Table 63. ClickDesk AI in Customer Service Product Table 64. ClickDesk Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 65. ClickDesk Recent Development Table 66. Freshworks Company Detail Table 67. Freshworks Business Overview Table 68. Freshworks AI in Customer Service Product Table 69. Freshworks Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 70. Freshworks Recent Development Table 71. Huawei Company Detail Table 72. Huawei Business Overview Table 73. Huawei AI in Customer Service Product Table 74. Huawei Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 75. Huawei Recent Development Table 76. Kayako Company Detail Table 77. Kayako Business Overview Table 78. Kayako AI in Customer Service Product Table 79. Kayako Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 80. Kayako Recent Development Table 81. LivePerson Company Detail Table 82. LivePerson Business Overview Table 83. LivePerson AI in Customer Service Product Table 84. LivePerson Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 85. LivePerson Recent Development Table 86. Olark Company Detail Table 87. Olark Business Overview Table 88. Olark AI in Customer Service Product Table 89. Olark Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 90. Olark Recent Development Table 91. Provide Support Company Detail Table 92. Provide Support Business Overview Table 93. Provide Support AI in Customer Service Product Table 94. Provide Support Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 95. Provide Support Recent Development Table 96. Salesforce Essentials Company Detail Table 97. Salesforce Essentials Business Overview Table 98. Salesforce Essentials AI in Customer Service Product Table 99. Salesforce Essentials Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 100. Salesforce Essentials Recent Development Table 101. SnapEngage Company Detail Table 102. SnapEngage Business Overview Table 103. SnapEngage AI in Customer Service Product Table 104. SnapEngage Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 105. SnapEngage Recent Development Table 106. Solvvy Company Detail Table 107. Solvvy Business Overview Table 108. Solvvy AI in Customer Service Product Table 109. Solvvy Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 110. Solvvy Recent Development Table 111. Tidio Company Detail Table 112. Tidio Business Overview Table 113. Tidio AI in Customer Service Product Table 114. Tidio Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 115. Tidio Recent Development Table 116. Udesk Company Detail Table 117. Udesk Business Overview Table 118. Udesk AI in Customer Service Product Table 119. Udesk Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 120. Udesk Recent Development Table 121. Userlike Company Detail Table 122. Userlike Business Overview Table 123. Userlike AI in Customer Service Product Table 124. Userlike Revenue in AI in Customer Service Business (2018-2023) & (US$ Million) Table 125. Userlike Recent Development Table 126. Research Programs/Design for This Report Table 127. Key Data Information from Secondary Sources Table 128. Key Data Information from Primary Sources List of Figures Figure 1. Global AI in Customer Service Market Size Comparison by Type (2023-2029) & (US$ Million) Figure 2. Global AI in Customer Service Market Share by Type: 2022 VS 2029 Figure 3. On-Premise Features Figure 4. Cloud-Based Features Figure 5. Global AI in Customer Service Market Size Comparison by Application (2023-2029) & (US$ Million) Figure 6. Global AI in Customer Service Market Share by Application: 2022 VS 2029 Figure 7. Business to Business (B2B) Case Studies Figure 8. Business to Customer (B2C) Case Studies Figure 9. Others Case Studies Figure 10. AI in Customer Service Report Years Considered Figure 11. Global AI in Customer Service Market Size (US$ Million), Year-over-Year: 2018-2029 Figure 12. Global AI in Customer Service Market Size, (US$ Million), 2018 VS 2022 VS 2029 Figure 13. Global AI in Customer Service Market Share by Region: 2022 VS 2029 Figure 14. Global AI in Customer Service Market Share by Players in 2022 Figure 15. Global Top AI in Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI in Customer Service as of 2022) Figure 16. The Top 10 and 5 Players Market Share by AI in Customer Service Revenue in 2022 Figure 17. North America AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 18. North America AI in Customer Service Market Share by Country (2018-2029) Figure 19. United States AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 20. Canada AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 21. Europe AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 22. Europe AI in Customer Service Market Share by Country (2018-2029) Figure 23. Germany AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 24. France AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 25. U.K. AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 26. Italy AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 27. Russia AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 28. Nordic Countries AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 29. Asia-Pacific AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 30. Asia-Pacific AI in Customer Service Market Share by Region (2018-2029) Figure 31. China AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 32. Japan AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 33. South Korea AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 34. Southeast Asia AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 35. India AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 36. Australia AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 37. Latin America AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 38. Latin America AI in Customer Service Market Share by Country (2018-2029) Figure 39. Mexico AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 40. Brazil AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 41. Middle East & Africa AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 42. Middle East & Africa AI in Customer Service Market Share by Country (2018-2029) Figure 43. Turkey AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 44. Saudi Arabia AI in Customer Service Market Size YoY Growth (2018-2029) & (US$ Million) Figure 45. IBM Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 46. Ant Group Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 47. Chatra Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 48. ClickDesk Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 49. Freshworks Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 50. Huawei Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 51. Kayako Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 52. LivePerson Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 53. Olark Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 54. Provide Support Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 55. Salesforce Essentials Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 56. SnapEngage Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 57. Solvvy Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 58. Tidio Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 59. Udesk Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 60. Userlike Revenue Growth Rate in AI in Customer Service Business (2018-2023) Figure 61. Bottom-up and Top-down Approaches for This Report Figure 62. Data Triangulation Figure 63. Key Executives Interviewed

IBM Ant Group Chatra ClickDesk Freshworks Huawei Kayako LivePerson Olark Provide Support Salesforce Essentials SnapEngage Solvvy Tidio Udesk Userlike